Return & Exchange Policy
At Seasroad, we strive to provide quality electronic products and exceptional customer service. If you are not satisfied with your purchase, we are here to assist with returns and exchanges. Please review our policy below for eligibility and procedures.
1. Eligibility for Returns and Exchanges
You can request a return or exchange under the following conditions:
The request is made within 14 days of receiving the product.
The product is unused, undamaged, and in its original packaging with all accessories, manuals, and tags included.
Proof of purchase (e.g., order confirmation email, receipt) is provided.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
Products with signs of wear, damage, or modification caused by the customer.
Items marked as "Final Sale" or "Non-Returnable" on the product page.
Software, digital downloads, or consumable items.
3. Return Process
To initiate a return:
Contact Us: Email gmy082024@outlook.com with your order number, a description of the issue, and any relevant photos (if applicable).
Approval: Once your request is approved, we will provide a return shipping address and instructions.
Shipping: Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the product is defective or we made an error.
Inspection: Once we receive and inspect the item, we will notify you of the approval or rejection of your return.
4. Refunds
If your return is approved, a refund will be processed to your original payment method within 5-10 business days.
Please note that shipping fees (if any) are non-refundable, except in cases of defective products or order errors.
Refund times may vary depending on your bank or payment provider.
5. Exchanges
If you wish to exchange an item:
Follow the same steps as the return process.
Once the returned item is received and inspected, we will ship the replacement product to you.
Exchanges are subject to product availability. If the desired item is unavailable, you may choose a refund or a different product of equal value.
6. Damaged or Defective Items
If you receive a damaged or defective product:
Contact us at gmy082024@outlook.com within 7 days of receiving your order.
Provide photos of the damaged product and packaging for verification.
We will arrange a replacement or refund at no additional cost to you.
7. Additional Information
Items returned without prior authorization will not be accepted.
We reserve the right to reject returns or exchanges if the product does not meet our policy criteria.
Original shipping fees and customs duties (if applicable) are non-refundable unless the issue was caused by Seasroad.
8. Contact Us
For questions about our Return & Exchange Policy, please contact us:
Email: gmy082024@outlook.com
Phone: +1 (929)760-3208
Effective Date: 12/23/2024
Thank you for shopping with Seasroad. We appreciate your understanding and cooperation.